Voxent - Privacy Policy

1. Introduction
Your privacy is important to us. This Privacy Policy explains how Voxent collects, uses, and protects your information when you use our AI Voicebot and Chatbot Services.

2. Information We Collect
Account Data: Name, company name, email, and contact details.
Interaction Data: Transcripts, audio logs, and user inputs processed by our bots.
Technical Data: IP address, device info, usage logs.

3. How We Use Your Information
We use your information to:
• Deliver and maintain the Services
Improve AI models and user experience
• Provide customer support
Comply with legal requirements

4. Data Storage & Security
We store your data securely using industry-standard encryption. For Pakistani clients, data is stored in compliance with PTA regulations and local hosting requirements.

5. Sharing & Disclosure
We do not sell your personal or business data. We may share data with trusted service providers (e.g., cloud hosting) under strict confidentiality. We may disclose data if required by law.

6. Data Retention
We retain data as long as necessary for the purpose it was collected, or as required by law.

7. Your Rights
You have the right to:
• Access your data
• Correct or update your information
• Request deletion, subject to legal and operational limitations

8. Cookies & Tracking
Our website and Services may use cookies or similar tracking technologies to analyze usage and improve performance.

9. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by email or through the Service.